What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To simplify the check-in process, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss any issues. Please ask as many questions as you'd like—we are here to help.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
Critter Creek Veterinary Hospital is located in Lincoln, CA, and proudly serves patients from Beale AFB, Wheatland, Roseville, and beyond. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education and providing comprehensive surgical and emergency care for companion animals in the Greater Sacramento area.
Free Wellness Exam
For all new clients at Critter Creek Veterinary Hospital, we offer your pet's first health exam at no charge.*
*Limited to one pet per household. Not valid with other offers.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
In cases where hospital treatment, emergency care, surgery, or hospitalization is necessary, a 50% deposit is required at the time treatment begins with the balance due prior to or at the time your pet is released.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
At Critter Creek Veterinary Hospital, we provide care for all breeds of cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.